Attendance Sync Problems

If attendance records are not syncing properly in the system, try the solutions below:

Possible Solutions

• Refresh the page and wait a few minutes for the attendance records to sync completely.

• Make sure the employee has a stable internet connection while clocking in or clocking out.

• Verify that the employee successfully completed the attendance process before closing the application or browser.

• Check if the employee’s attendance record appears in the correct date and time range.

• Try logging out and signing back into the account before checking the attendance records again.

• Ensure that the employee’s device date and time settings are correct, as incorrect device settings may affect attendance syncing.

• If facial recognition or GPS tracking is enabled, make sure all required permissions are allowed on the device.

• Try using a different browser or device to check if the issue is device-related.

Still Need Help?

If the issue persists, you may submit an issue to our support team through Submit an Issue.