The Employee Didn’t Receive the Invitation

If the employee did not receive the invitation email, try the following solutions below:

Possible Solutions

• Verify that the employee’s email address was entered correctly and does not contain any spelling mistakes.

• Ask the employee to check their Spam, Junk, Promotions, or Updates folder, as the invitation email may have been filtered automatically.

• Wait for a few minutes and refresh the inbox. In some cases, email delivery may take longer depending on the email provider or internet connection.

• Try resending the invitation from the employee management page.

• Make sure the employee’s mailbox is not full, as a full inbox may prevent new emails from being received.

• Ask the employee to log out and sign back into their email account before checking the inbox again.

Still Need Help?

If the issue persists, you may submit an issue to our support team through Submit an Issue.