The Employee Can’t Log In

If the employee is unable to log in to their account, try the solutions below:

Possible Solutions

• Verify that the employee is entering the correct email address and password.

• Make sure that the employee account has already been invited and activated.

• Ask the employee to check if the Caps Lock key is enabled, as passwords are case-sensitive.

• Try resetting the password using the Forgot Password? option on the login page.

• Make sure the employee has a stable internet connection before attempting to log in again.

• Try refreshing the page or reopening the browser before signing in again.

• If possible, try logging in using a different browser or device.

• Check if the employee received the invitation email. For more information, refer to The Employee Didn’t Receive the Invitation.

Still Need Help?

If the issue persists, you may submit an issue to our support team through Submit an Issue.