Why Is My Mobile App Crashing?

If the mobile application keeps crashing or suddenly closes while using Trellis, try the solutions below:

Possible Solutions

• Close the application completely, then reopen it and try again.

• Restart your mobile device to refresh the application and system processes.

• Make sure your internet connection is stable, as weak or unstable connections may cause the app to stop responding.

• Check if you are using the latest version of the application. Update the app through the App Store or Google Play Store if an update is available.

• Clear the application cache or temporary files from your device settings.

• Make sure your device has enough available storage space, as low storage may affect app performance.

• Try logging out and signing back into your account after reopening the application.

• If possible, uninstall and reinstall the application to refresh the app files and settings.

Still Need Help?

If the issue persists, you may submit an issue to our support team through Submit an Issue.