Contribution Errors

If government contributions or statutory deductions appear incorrect in payroll, try the solutions below:

Possible Solutions

• Verify that the employee’s contribution information and payroll details are complete and updated correctly.

• Check if the employee is assigned to the correct payroll structure and statutory deduction schedule.

• Review the payroll configuration settings for SSS, PhilHealth, Pag-IBIG, or other government contributions to ensure they are configured properly.

• Make sure the employee’s salary rate and payroll frequency are correct, as incorrect salary information may affect contribution calculations.

• Refresh the payroll page and review the contribution details again after a few minutes.

• Check if any manual payroll adjustments or deductions were entered incorrectly.

• Verify that the correct payroll period and payroll coverage dates were selected before running payroll.

• If contribution tables or deduction settings were recently updated, rerun the payroll computation and review the updated records.

Still Need Help?

If the issue persists, you may submit an issue to our support team through Submit an Issue.