Missing Attendance Records

If an employee’s attendance record is missing or not appearing in the system, try the solutions below:

Possible Solutions

• Make sure the employee successfully completed the clock in or clock out process.

• Refresh the page and check the attendance records again after a few minutes, as attendance syncing may take time.

• Verify that the employee is assigned to the correct shift or work schedule.

• Check if the employee clocked in or out on the correct date and time.

• Ensure that the employee has a stable internet connection while recording attendance.

• If facial recognition or GPS tracking is enabled, make sure the required permissions are allowed on the employee’s device.

• Try logging out and signing back into the account before checking the attendance records again.

• Check if filters or selected date ranges are hiding the attendance records from the list.

Still Need Help?

If the issue persists, you may submit an issue to our support team through Submit an Issue.