Missing Payslips

If employee payslips are missing or not appearing in the system, try the solutions below:

Possible Solutions

• Refresh the page and check the payroll records again after a few minutes, as payslip generation may take time to complete.

• Verify that the payroll period has already been finalized or locked, as payslips may not appear before payroll processing is completed.

• Check if the employee was successfully included in the payroll period.

• Make sure the employee has complete attendance and payroll records for the selected payroll cycle.

• Verify that the correct payroll period or payroll history record is selected when viewing payslips.

• Try logging out and signing back into the account before checking the payslips again.

• If the payslip was sent through email, ask the employee to check their Spam, Junk, or Promotions folder.

• Try using a different browser or device to check if the issue is related to the current browser session.

Still Need Help?

If the issue persists, you may submit an issue to our support team through Submit an Issue.