Payroll Discrepancies

If payroll amounts, deductions, or employee payroll records appear incorrect, try the solutions below:

Possible Solutions

• Verify that the employee’s attendance records are complete and accurate for the payroll period.

• Check if the employee is assigned to the correct payroll structure, salary rate, or payroll configuration.

• Review overtime, undertime, leave deductions, and holiday pay records to ensure they were computed correctly.

• Make sure the correct payroll period and payroll coverage dates were selected before running payroll.

• Refresh the payroll page and review the payroll details again after a few minutes, as payroll computations may still be processing.

• Check if any manual payroll adjustments or deductions were added incorrectly.

• Review the employee’s shift schedule and attendance logs for missing or duplicate entries.

• If corrections were recently applied, verify that the updated payroll records were successfully generated and saved.

Still Need Help?

If the issue persists, you may submit an issue to our support team through Submit an Issue.