The Employee Can’t Clock In/Out

If the employee is unable to clock in or clock out, try the solutions below:

Possible Solutions

• Make sure the employee has a stable internet connection before attempting to clock in or clock out again.

• Refresh the page or close and reopen the application before trying again.

• Verify that the employee is already assigned to an active work shift or schedule.

• Check if the employee is attempting to clock in or out within the allowed shift time.

• If facial recognition is enabled, make sure the employee’s face is clearly visible and the camera permission is allowed on the device.

• Ensure that the device location or GPS permission is enabled if location tracking is required for attendance.

• Try using a different browser or device to check if the issue is device-related.

• Ask the employee to log out and sign back into their account before attempting to clock in or out again.

Still Need Help?

If the issue persists, you may submit an issue to our support team through Submit an Issue.